tech support services

Tech Support Services

In May of 1992 I was laid up after injuring myself at work.  I was going to have to have the only surgery I’ve ever had and couldn’t work for a couple of months.  While this event seemed to be a negative it turned out to be a life defining positive event.  I decided to take this time off my feet to learn about computers.  I bought a 486(dx) 25 MHz loaded with Windows 3.11 and the rest, as they say, is history.

I went from there to create and sell multiple computer based companies, designed websites for prominent politicians and business, and worked with some of the biggest names of the time.  I also could not go to a family reunion, party, or any other sort of gathering with out someone asking me to look at their computer…

Since then I have provided tech support services in some form or fashion to Yahoo, a Governor of a neighboring Southern state, dozens of my own employees,  multiple small and medium sized businesses, and of course friends and family.  Many knowledgeable tech based people think tech support is the lowest rung on the tech jobs ladder.  Something for the interns to handle.  I never approached tech support that way; I genuinely enjoy helping people solve their tech related issues.  Whether the topic is as in-depth as setting up and configuring a production Linux server all the way through “my Windows computer is slow, can you help speed it up”.